The legal warranty applies to all QWIC e-bikes. You can extend the period with QWIC Warranty Plus.
Our electric bicycles meet strict quality requirements. The e-bikes are extensively tested both during production and before delivery. Thanks to the high quality and comfortable riding characteristics, QWIC e-bikes have been awarded on several occasions. Of course, a legal warranty applies to all our e-bikes.
Should it nevertheless be necessary to make a claim covered by the warranty, then your local QWIC dealer is the first point of contact. When purchasing an electric bicycle at an authorized QWIC point of sale, the purchase agreement is concluded with the corresponding dealer. He or she is therefore the first point of contact regarding the warranty.
The dealer can instantly identify and assess problems. For questions or comments, the dealer can contact the technicians of our Customer Service department. Please note: if the problem occurs after the assigned warranty period, you will most likely be charged.
If during the warranty period the product appears to be defective (due to defects in material or performance), your QWIC dealer will replace these parts within the warranty coverage with new or refurbished products or parts. All substitute parts and products are automatically property of QWIC.
The warranty is only granted within the warranty period, provided that the original invoice or receipt (with indication of purchase date, model name, serial number and dealer) is submitted together with the defective product. QWIC and its dealers may refuse free warranty service if these documents are not submitted or are incomplete or illegible. The warranty expires when the model name or serial number has been changed, deleted, removed or made illegible.
Please note: the warranty is not transferable. It is only valid for the first owner of the electric bicycle.
QWIC Warranty Plus
Extend your warranty period now with QWIC Warranty Plus and protect yourself against unexpected repair costs on your QWIC e-bike for an additional two years*.
The parts of every QWIC electric bicycle come with a standard two-year manufacturer’s warranty. You can now extend this factory warranty for € 129 (incl. VAT) by another two years with QWIC Warranty Plus, which means you can enjoy a whopping four years of warranty.
This four-year warranty offers full coverage for the most important parts of your electric bike **, such as the engine, the gear system and the display. These parts are fully covered by the warranty and are therefore also 100% reimbursed, as well as the repair costs themselves. A charge based on wearout applies to the battery after the second year.
|Reimbursement of parts||1st year||2nd year||3rd year||4th year|
|Engine, derailleur, display etc. **||100%||100%||100%||100%|
*) QWIC Warranty Plus can be concluded up to 12 months after the purchase date.
**) With the exception of wear parts such as brake pads, chains and tires.
QWIC Warranty Plus is a collaboration between QWIC and CarGarantie. The additional warranty service is offered by Car Warranty. Read the full terms and conditions of CarGarantie here.
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